Richard has focused on optimizing healthcare experiences for patients, clinicians, and those around and support them. He has worked with life science organizations, leading publishers, consulting firms, agencies, digital health solutions and technologies that support our journeys through disease and well- to be. He has served as a consultant for TEDMED, DreamIT Ventures, the Thomas Jefferson University Health Design Lab, the NYC Media Lab, and the NYC Combine Accelerator. He speaks and writes often about his passion, EaaM – Experience as a Medicine. Rich is currently responsible for the life sciences, medical devices and digital health practice at Medallia.