Definition of Selfcare

Definition of Selfcare

Selfcare can be seen as a dehumanization of the customer relationship. However, it should not replace the customer relationship but be a relevant complement according to customer requests.

There must be harmony between the digital and the physical. For this, it is necessary to be able to have a 360 ° vision in the management of the customer relationship by having a customer knowledge base that traces the information available on the customer throughout his journey, and this, little imports the channel used.

On the customer side, it is autonomy when internally we automate. It is therefore a win-win solution.

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